Deutsch
Accessibility Statement
1. Introduction
The Best Western Hotel Kaiserslautern is committed to making its website and mobile applications accessible in accordance with legal requirements. The basis for this are the legal requirements of the German Accessibility Reinforcement Act (BFSG), in particular § 3 BFSG, as well as the Accessibility Ordinance (BFV). The accessibility requirements also result from Section 14 BFSG in conjunction with Section 3 (1) BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on accessibility requirements for products and services into national law. The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) in version 2.2 with conformity levels A and AA. This accessibility statement applies to the Website www.hotel-kaiserslautern.de.
2. State of accessibility
This website is partially accessible, as not all requirements are fully met.
3. Non-accessible content
a) Technical barriers:
- iFrames without titles: Embedded content such as maps or external videos do not have meaningful titles for screen readers.
- Third-party iFrames: This content comes from external sources and does not always comply with accessibility standards – we have no control over this.
b) Content barriers:
- Non-accessible PDF and Office documents: These documents often lack semantic structure, contain non-accessible tables, or have insufficient alternative text.
- Unmarked language mix: Some English terms or sections are not correctly marked in the code.
- The website occasionally uses decorative videos that do not contain any relevant information. These videos are hidden from screen readers and serve solely for visual design purposes.
c) Unreasonable burden:
According to Article 5 of Directive (EU) 2016/2102, an exception may be claimed for certain content on the grounds of disproportionate burden. Despite extensive efforts, we are currently unable to provide the following content in a fully accessible format:
- Many of the PDF and Word documents published before June 28, 2025 do not meet accessibility requirements. They often lack a clear structure, meaningful alternative text for images, or contain complex tables that would require considerable human and technical effort to make accessible.
We strive to make all new documents accessible. If you require an accessible version of a specific document, please contact us and we will provide it to you if possible.
4. Further information on the accessibility of the service
1. General description of the service
The Hotel Kaiserslautern is an accommodation provider offering guests modern rooms, dining options, and various services for business and leisure travelers. The hotel provides information about room categories, amenities, prices, packages, and additional services such as breakfast options and conference facilities.
2. Descriptions and explanations of the service
Interested guests can use the website to view rooms and offers, find out about hotel facilities, service areas, and how to get there, and make reservation inquiries. Contact can be made by phone, email, or via forms. During their stay, guests have access to hotel services such as reception, breakfast, information services, and additional offers where applicable. The content of the website is largely clearly structured and available in text form. If certain functions — such as booking forms, image galleries, embedded maps, or other interactive areas — are not fully accessible, the hotel will provide all relevant information by telephone or in an accessible format upon request.
5. Creation and review of this declaration
This declaration was created on November 25, 2025
Methodology of the test:
Self-assessment (internal tests with different browsers and keyboard navigation) and as partially automated tests with WAVE.
6. Feedback and contact details
If you encounter any barriers when using our website or require information about non-accessible content, please contact us:
B.W. Hotel Betriebsgesellschaft mbH & Co. KG
Best Western Hotel Kaiserslautern
St.-Quentin-Ring 1
67663 Kaiserslautern
Email: info@hotel-kaiserslautern.de
Telephone: +49 (0)631 3613860
If you require content or documents in an accessible version, we will provide these to you on request within a reasonable period of time.
7. Conciliation procedure
Complaints and market surveillance
If you believe that this website or mobile application is not accessible, you can contact the contact point specified in this statement. If no satisfactory solution can be found within a reasonable period of time, you can contact the competent market surveillance authority:
Landesverwaltungsamt Sachsen-Anhalt
Referat Verbraucherschutz / Marktüberwachung
Ernst-Kamieth-Straße 2
06112 Halle (Saale)
Best Western Hotel Kaiserslautern
St.-Quentin-Ring 1
67663 Kaiserslautern
Tel.: +49 (0)631-3613860
www.hotel-kaiserslautern.de
info@hotel-kaiserslautern.de